1. Who is Close Brothers Group plc's registrar?
MUFG Corporate Markets
Central Square
29 Wellington Street
Leeds
LS1 4DL
Customer Support Centre: 0371 664 0300
(Calls are charged at the standard geographic rate and will vary by provider)
From overseas: +44 (0)371 664 0300
(Calls will be charged at the applicable international rate)
Lines are open from 9.00 am to 5.30 pm Monday to Friday, excluding public holidays in England and Wales.
Email: shareholderenquiries@cm.mpms.mufg.com
Website: www.mpms.mufg.com
Online proxy voting: www.signalshares.com
2. How can I view my shareholding?
The fastest way to get information about your shareholding is to use the shareholder portal ‘Signal Shares’ atwww.signalshares.com. If you haven’t used the portal before, you’ll need to register and activate your account.
3. How are dividends paid to me?
Close Brothers Group plc no longer issue payments for cash dividends by cheque. All cash dividends are paid directly to your UK bank or building society account. The company considers this to be the most efficient and secure way for you to receive dividends and so electronic payment will be the only means by which cash dividends are paid to you.
4. How can I register my bank or building society account to my shareholding?
Register your bank/building society account details without delay. You can do this by contacting MUFG Corporate Markets (see question 1 above).
Please note that if you do not register your details, your cash dividends will be held by Close Brothers on your behalf, until your bank/building society details are received. Once those details have been received, payment will be credited to your nominated account as soon as possible. Please note that unclaimed dividends will not accrue interest while they are being held.
5. I do not have a UK bank or building society account so how can dividends be paid to me?
Shareholders outside the UK should contact MUFG Corporate Markets (see question 1 above) to discuss the payment options available.
6. Can I be notified when a dividend is paid into my bank account?
Yes. If you would like to receive notification by email that your dividend has been paid into your bank account and that your dividend confirmation statement is available on the shareholder portal, you can register this preference at www.signalshares.com
Please note that shareholders will no longer be sent a paper dividend conformation by post.
7. How can I have a dividend warrant reissued?
For dividend payments made prior to November 2023, if you need a replacement dividend warrant, please call the Registrar or send MUFG Corporate Markets a signed letter (see question 1 above).
Depending on the value of the missing cheque, there may be a fee to pay for its replacement. If a fee is applicable, you will be asked to send the Registrar a cheque, or, if you’re making your request by phone, you will be given the option to pay using your debit card.
Once your request has been received, your replacement cheque(s) will be sent within 10 to 21 working days.
Please note, it’s not possible to request a replacement cheque using your ‘Signal Shares’ account or any of the ‘contact us’ forms of MUFG Corporate Markets.
8. What should I do if I require backdated dividend confirmation statements for my tax returns?
For dividends paid from November 2023 onwards, you can access your dividend confirmation statements in your ‘Signal Shares’ account (see question 2 above).
For dividends paid prior to November 2023, contact MUFG Corporate Markets (see question 1 above).
Note: There is an administration charge for issuing replacement dividend confirmation statements.
9. Can I use a dividend reinvestment plan rather than taking my dividends as cash?
Yes.
This facility, under which dividends are used to purchase additional shares, is provided by MUFG Corporate Markets Trustees (UK) Limited in conjunction with the registrar, MUFG Corporate Markets.
For further information contact MUFG Corporate Markets.
Telephone: 0371 664 0381
(Calls are charged at the standard geographic rate and will vary by provider)
From overseas: +44 (0)371 664 0300
(Calls will be charged at the applicable international rate)
Lines are open from 9.00 am to 5.30 pm Monday to Friday, excluding public holidays in England and Wales.
Email: shareholderenquiries@cm.mpms.mufg.com
Website: www.mpms.mufg.com
10. I am a non-tax payer. How do I reclaim tax paid on my dividends?
Please refer to the HM Revenue & Customs website for information regarding your personal tax-free dividend allowance. If you are a resident outside of the UK or in any doubt about your own tax position, your should seek advice from a professional tax advisor.
11. What is my investor code, and where can I find it?
Your Investor Code (‘IVC’), also known as a shareholder reference number, can be found on your share certificate or dividend confirmation. If you don’t have a record of your IVC, you should contact MUFG Corporate Markets (see question 1 above).
12. How can I register for email communications?
If you’d like to receive your shareholder communications by e-mail, tell the Registrar your email address by using the shareholder portal ‘Signal Shares’, atwww.signalshares.comor by sending the Registrar a signed request by post to MUFG Corporate Markets(see question 1 above).
If sending notification in writing, please remember to include your full name, the name of the company you hold your shares in (i.e. Close Brothers Group plc) and (if you know it) your Investor Code.
13. How can I change my name on my shareholding?
You’ll need to send MUFG Corporate Markets(see question 1 above) a signed letter stating your old and new names, address, the name of the company you hold your shares in (i.e Close Brothers Group plc), and if you know it, your Investor Code. You’ll also need to send the original legal document which confirms the change, such as a marriage certificate, deed poll or a decree absolute.
14. How can I change my address?
You must notify of the change in writing (see question 1 above) or online at www.signalshares.com once you have registered.
If sending notification in writing, please make sure that your notification is signed by all joint shareholders where applicable.
15. How can I replace a missing share certificate?
Contact MUFG Corporate Markets(see question 1 above).
Depending on the value of the missing share certificate, you may be able to complete an indemnity over the telephone. If the value exceeds the threshold applicable at that time, you will be able to request that the Registrar sends you a letter of indemnity to sign and return to enable the issue of a replacement certificate.
There will be a charge for this service.
16. I’ve found my missing share certificate, what should I do?
The letter of indemnity can be cancelled if you have not already sent it back to the Registrar. To do this, please put a line through the form and send it to MUFG Corporate Marketswith a cheque made out to ‘’ to cover the cancellation fee.
If you paid for the letter of indemnity using your debit card, the Registrar will arrange to refund any money owed to you. But, please note that you will need to pay a cancellation fee; this will be deducted from the money refunded to you.
If you have already filled in a letter of indemnity and sent it back to the Registrar, the original certificate is now invalid. The Registrar can't refund any fees you paid.
17. How can I transfer shares to another member of my family?
Contact MUFG Corporate Markets(see question 1 above) to obtain the stock transfer form.
Completed forms should be returned to MUFG Corporate Marketstogether with your share certificate.
There is no charge for this service.
18. What should be done if a shareholder dies?
MUFG Corporate Markets should be advised by telephone as soon as possible (see question 1 above), and the relevant procedure will be explained. Alternatively, you can visit the Registrar’s bereavement services website here.
19. I have received two copies of the Close Brothers Group plc annual report and accounts. Does this mean MUFG Corporate Markets holds two separate accounts for me on the share register?
Yes.
You should arrange to have your two accounts amalgamated by writing to MUFG Corporate Markets giving details of the accounts concerned (see question 1 above).
There is no charge for this service.
20. How can I donate my shares to charity?
If you have only a small number of shares which are uneconomical to sell, you may wish to donate them to charity free of charge through ShareGift (Registered Charity no. 1052686).
Find out more atwww.sharegift.orgor by telephoning 020 7930 3737.
21. Do you offer any shareholder concessions?
No.
